Terms and Conditions 7slots — Complete Guide for Users

Acceptance of Terms and Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Player") and 7slots ("Platform", "We"). These Terms govern your access to and use of all services, games, and features provided through the 7slots platform, including the website, mobile app, and any related services.

By registering an account, making a deposit, or simply accessing any part of the 7slots platform, you automatically acknowledge that you have read, understood, and agree to be bound by these Terms along with our Privacy Policy and Responsible Gambling Policy.

These Terms should be read together with other policy documents published on the 7slots platform. In the event of any conflict between these terms, the more specific document shall take precedence.

Eligibility to Use the Platform

To open and use a 7slots account, you must meet all of the following eligibility requirements without exception:

• You are aged at least 18 years of age at the time of registration.
• You are not on the self-exclusion list of any gambling platform.
• Your use of 7slots services does not violate any laws or regulations applicable to you based on your location or jurisdiction of residence.
• You registered only one account only on your behalf. Holding multiple accounts is strictly prohibited.
• You are not acting on behalf of a third party or as an agent for any other individual.
• The information you provide during registration is truthful, accurate, and up to date.

Account Registration and Identity Verification (KYC)

The 7slots account registration process is designed to be simple and quick. You only need to provide basic information such as your full name, date of birth, email address, and phone number. Your account will be activated immediately upon email or phone number verification.

However, before your first withdrawal is processed, you are required to complete the Identity Verification (KYC). Required documents include:

• A valid Malaysian Identity Card (MyKad) or passport.
• Proof of current address (bank statement, utility bill, or official letter dated within the last 3 months).
• Proof of the payment method used (screenshot or e-wallet statement if applicable).

The KYC review process is typically completed within 1 to 2 working days. All submitted documents are handled with complete confidentiality and protected by the highest level of data encryption.

You are fully responsible for keeping your account information up to date. Any changes to your name, address, or contact details must be reported to the 7slots support team promptly.

Deposits, Withdrawals, and Financial Transactions

7slots supports a wide range of local Malaysian payment methods for maximum convenience, including FPX (all major banks), Touch 'n Go eWallet, GrabPay, and direct bank transfer. Deposits are credited to your account instantly or within minutes depending on the chosen method.

General terms related to deposits and withdrawals:

• The minimum deposit is RM10 per transaction.
• Minimum withdrawal is RM50 per request.
• Withdrawals may only be processed using the same payment method used for the deposit ("same-source policy").
• Withdrawal requests are typically processed within 1 to 3 hours on business days after KYC verification is completed.
• 7slots does not charge any processing fees for standard deposits or withdrawals.
• All funds in a 7slots account may only be used for gaming purposes on our platform. Transfers of funds between players are strictly prohibited.

Bonus and Promotion Terms

7slots offers a variety of bonuses and promotions from time to time to reward our loyal players. Each bonus is subject to specific terms stated on the relevant promotions page. The following are the general terms applicable to all bonuses on the 7slots platform:

• Each player is entitled to receive the welcome bonus once only. Any attempt to claim the welcome bonus through additional accounts will result in the closure of all related accounts.
• All bonuses are subject to wagering requirement before any withdrawal can be made. The applicable wagering requirement is clearly stated on each promotional offer.
• Bonuses cannot be directly converted to cash without first meeting the wagering requirements.
• 7slots reserves the right to withdraw, modify, or terminate any promotion at any time with reasonable notice.
• Where there is evidence of bonus abuse or promotional system fraud, 7slots reserves the right to void all related bonuses and wins and close the account.
• Loyalty points accumulated in the 7slots VIP programme will expire if the account remains inactive for 90 consecutive days.

To avoid misunderstandings, we encourage all players to read the specific terms of each promotion before accepting or using any bonus. Our support team is always available to clarify any questions.

Game Rules and Player Conduct

All games available on the 7slots platform are operated using Random Number Generator (RNG) that has been certified by an independent third-party body. The Return to Player (RTP) rate for each game is audited regularly to ensure fairness.

All game results are final. Any attempt to dispute a game outcome on unfounded grounds will not be entertained. However, if you believe a technical error has affected a game result, please contact our support team within 48 hours from the time of the incident with relevant supporting evidence.

• Players are solely responsible for all bets placed from their account.
• The use of any automated software, bots, or scripts to automate gameplay is strictly prohibited.
• Collusion between players in table games or poker is a serious offence that may result in immediate account closure.
• Any attempt to exploit technical bugs in games must be reported to 7slots immediately. Wins obtained through a bug may be voided.

Prohibited Activities and Conduct

To protect the integrity of the platform and the safety of all players, the following are strictly prohibited on 7slots:

• Registering more than one account under the same or different names.
• Using a credit card, bank account, or payment method that does not belong to you.
• Any form of money laundering conducted through the 7slots platform.
• Sharing or selling your account to another party.
• Cheating, forging documents, or providing false information during registration or KYC.
• Using a VPN or proxy software to conceal your actual location in order to bypass regional restrictions.
• Any form of threats, coercion, or abusive behaviour towards customer support staff.
• Exploiting the bonus system through multiple registrations or betting strategies specifically designed to meet bonus requirements without genuine intent to play.

Privacy and Personal Data Protection

7slots takes your privacy very seriously. All personal data collected during registration and platform use is protected by 256-bit SSL encryption and stored on servers that comply with the highest international security standards.

Your data is used solely for account management, transaction processing, KYC/AML compliance, and service improvement. 7slots will not sell, rent, or share your personal data with third parties without your consent, except as required by law or the relevant regulatory authority.

For more information on how we handle your personal data, please refer to Privacy Policy our separately published policy documents, which form part of this agreement.

Account Closure and Suspension

You are free to close your 7slots account at any time by contacting our support team via live chat. Before closing, please ensure you have withdrawn all eligible funds in your account.

7slots reserves the right to suspend or close any account without prior notice in the following situations:

• Violation of any section of these Terms and Conditions.
• Suspected fraudulent activity, money laundering, or ownership of multiple accounts.
• Failure to complete the KYC process within the stipulated timeframe.
• Requests from law enforcement agencies or relevant authorities.
• Account inactive for more than 12 consecutive months.

If an account is closed due to a terms violation, 7slots reserves the right to withhold any funds associated with fraudulent activity while an investigation is conducted.

Limitation of Liability and Disclaimer

The 7slots platform is provided "as is" and we make every effort to ensure its availability and performance at all times. However, 7slots is not liable for:

• Service disruptions due to system maintenance, natural disasters, or events beyond our control (force majeure).
• Losses incurred as a result of valid game outcomes determined by a certified RNG.
• Data loss or failed transactions resulting from connectivity issues on the player's end.
• Any indirect, consequential, or exemplary losses arising from the use of the platform.

The maximum total liability of 7slots to any player under any circumstances is limited to the net deposit amount made by that player within the 30 days preceding the claim.

Amendments to Terms and Conditions

7slots reserves the right to amend, update, or improve these Terms and Conditions at any time. Any material changes will be communicated to players via their registered email or in-platform notification at least 7 days before taking effect.

Continued use of the 7slots platform after the effective date of any amendment will be deemed as your acceptance of the revised terms. If you do not agree with the changes, you must stop using the platform and close your account before the effective date.

We encourage you to review this Terms and Conditions page periodically to ensure you are always aware of the latest rules governing your use of the 7slots platform.

Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the 7slots platform in general, our support team is available to assist you at any time.

• Live Chat: Available 24/7 directly within the 7slots platform — the fastest way to get assistance.
• Support Email: [email protected]
• Response Time: Under 2 minutes via live chat; within 24 hours via email.

For issues related to responsible gaming, account limits, or self-exclusion, please visit the Responsible Gaming our page or contact our support team directly.